Order and customer support
Email our official support address for order, product, payment, and delivery questions.
hello@farhugs.co.nzWe normally respond within 24 hours.
Contact FarHugs
How can we help?
Ask about an order, delivery address, gift box, or an issue that needs resolving. Include your order number when you have one, but never email card or banking details.
Privacy requests
To request access to, correction of, or deletion of your personal information, email the dedicated privacy address.
request@farhugs.co.nzWe may need to verify your identity before acting on a request so that personal information is not disclosed to the wrong person.
FarHugs: Operated from the South Island, New Zealand. We do not publish a private residential or packing address.