If timing changes
The three-working-day statement is a delivery target, not a guarantee. We will notify you if the expected delivery timing changes.
A delay by itself does not automatically qualify for a refund or credit.
Delivery and shipping
Clear timing from New Zealand to their door
FarHugs accepts orders continuously. International transport and Nepal delivery are separate stages, so you can see when each delivery estimate begins.
How delivery works
Four clear stages
- 1
Order and secure payment
Your order is confirmed after payment is completed through secure Stripe Checkout.
- 2
Purchased and dispatched from New Zealand
Products are purchased in New Zealand, consolidated, and sent to Nepal as carefully handled cargo. Heat-sensitive products receive protective packing.
- 3
Customs clearance and Nepal handoff
The international estimate ends after customs clearance. The local delivery countdown starts only after handoff to our Nepal delivery partner.
- 4
Packed with care and delivered
The final goods are prepared in FarHugs-branded gift boxes in Nepal and delivered to the recipient through trusted Nepal delivery partners.
Major-city delivery target
Our target is delivery within 3 working days after customs clearance and handoff to the Nepal delivery partner in these cities:
- Kathmandu
- Pokhara
- Bharatpur
- Lalitpur
- Birgunj
- Biratnagar
- Ghorahi
- Dhangadhi
- Itahari
- Janakpurdham
If a shipment is lost or stolen
FarHugs will provide a full refund of the amount paid if the shipment is lost or stolen.
Contact hello@farhugs.co.nz