Cancelling an order
Send your cancellation request within 24 hours of placing the order to receive a full refund of the amount paid.
Requests received after the 24-hour window are not eligible under our change-of-mind cancellation policy.
Refunds and cancellations
Clear help when plans or deliveries go wrong
Contact FarHugs directly about a cancellation or a shipment that has not arrived. We will be your point of contact throughout the enquiry.
A shipment that does not arrive
If a shipment is confirmed lost or stolen while in transit, FarHugs will provide a full refund of the amount paid.
The 32-hour delivered-parcel reporting period does not apply when a shipment was never delivered.
Request help from FarHugs
Email your order number and a short explanation to hello@farhugs.co.nz. Never send card or banking details by email.
This policy does not exclude or limit rights available under applicable consumer law. For delivered damage or missing contents, read our damaged or missing items policy.